JOB TITLE: EMS PROGRAM MANAGER
POSITION SUMMARY: Coordinates all aspects of the Paramedic/EMS Education Programs: planning, implementation, and evaluation. Maintains all components of the Paramedic Program to meet the CoAEMSP/CAAHEP accreditation requirements. Provides coordination and instruction in other EMS education programs as needed. Manages multiple campuses in some areas.
Supervisor: Director of Instruction, AMR Learning
Duties include but are not limited to:
Job responsibilities and knowledge
- Supervises faculty and contract/adjunct instructors in the classroom and lab settings.
- Supervises faculty in the clinical and field internship phases of the program.
- Conducts regular Program staff meetings.
- Evaluates guest lectures and provides feedback in a timely manner.
- Counsels students as necessary and completes documentation.
- Serves as a mentor to other staff.
- Paramedic Program Director responsibilities
- Provides administration, organization, and supervision of the Program.
- Develops the course schedule.
- Provides continuous quality review and improvement of the Program.
- Completes long range planning and ongoing development of the program.
- Implements and monitors systems to demonstrate the effectiveness of the Program.
- Involves the program Medical Director in course operation and student and Program evaluation.
- Meets all other CoAEMSP/CAAHEP accreditation requirements.
- Coordination and instruction
- Coordinates courses as assigned.
- Participates in instruction and skill labs/evaluation for programs.
- Evaluates student progress periodically and provides feedback and counseling on a regular basis.
- Oversees coordination of the clinical and field internship sites.
- Develops and maintains relationships with EMS agencies that accept EMS students.
- Coordinates and provides supervision of Program students in the clinical and field internship sites.
- Schedules and conducts as applicable: student interviews, mid-term evaluations/counseling, and final examinations with the Program Medical Director.
- Initiates graduate and employer surveys six months following graduation.
- Completes CoAEMSP/CAAHEP Annual Report before due date.
- Maintains Instructor status for standardized courses as mutually agreed upon.
- Reviews and recommends potential training materials and resources.
- Planning and reporting
- Assists with marketing of courses.
- Reviews and revises Program course materials and syllabi as needed.
- Ensures that the Program has appropriate lesson plans and course preparation and delivery materials according to National EMS Education Standards.
- Ensures that curricula is current according to national standards and current evidence informed practice.
- Prepares re-accreditation self-study as scheduled by the CoAEMSP/CAAHEP.
- Reviews all evaluations from students and provides feedback as appropriate and initiates action plans as indicated.
- Ensures that student evaluation tools are appropriate and relevant for all three domains (cognitive, psychomotor, and affective) and feedback is provided to students on a frequent basis.
- Manages the item development, revision, and analysis process to meet accreditation standards.
- Other Administrative
- Schedules Program Advisory Committee meetings at least annually.
- Participates in Consortium meetings annually.
- Publishes Program outcomes as required by CoAEMSP/CAAHEP.
- Other duties as assigned.
- Communicates/consults with the NCTI/AMR Learning executive team on issues as appropriate.
- Communicates/consults with the Program Medical Director on issues as appropriate and documents discussions and decisions.
- Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year.
- Utilizes tact and appropriate problem-solving process when dealing with issues identified.
- Relays concerns and initiates problem solving in a timely manner.
- Interacts positively with staff members, agency personnel, and students.
- Serves as an ambassador for all department programs.
- Uses discretion and maintains confidentiality regarding patient and agency personnel information.
- Monitors costs on a periodic basis and participates in the budget request process.
- Executes job duties to achieve optimal productivity and efficiency.
- Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies.
- Oversees the maintenance of Program equipment and supplies.
- Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.
- Assumes responsibility for effectively addressing issues and solving problems.
- Demonstrates good judgment in handling situations not covered by written or verbal instructions.
- Cooperates with intradepartmental problem identification and solutions.
Knowledge, skills & abilities
- Ability to communicate clearly and concisely, both verbally and in writing.
- Ability to work with other employees, supervisors and external parties.
- Ability to maintain confidentiality of privileged information gained as result of job functions.
- Ability to work independently and under pressure.
- Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
- Bachelor’s Degree required. Master’s Degree preferred.
- AHA BLS Instructor
- AHA ACLS Instructor
- Instructor of either PALS or PEPP or EPC
- PHTLS or ITLS Instructor
- Minimum 5 years progressive experience in a field/clinical setting as a Paramedic or emergency nurse
- Experience in supervision of staff required
- Coordination of EMS education programs required
- Documented teaching experience
- Experience in formal performance improvement process preferred
Licensure/certification: Certified/Licensed Paramedic or Licensed Registered Nurse in the State of employment
- NREMT certification preferred
Physical demands/working conditions: Requires prolonged sitting, lifting and bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in a variety of settings to include field; emergency department and office environment. Work may be stressful at times.
EOC including Veterans and Disabled